Meet a new home care client with confidence

How to provide excellent service your first few visits with your new home care client

Be respectful towards the client and how to best meet their required care needs

List of things you can try to do that will help the new home care client and impress upon them that you are ready to help

Laundry (clean and dry- hang/dryer)
Replenish toilet paper, paper towel, Tissues
Change masks and ensure supply of masks is plentiful
Check what food is required for next grocery purchase
Make note of toiletries that are required
Replenish hand soaps and hand towel in bathroom
Clean Hairbrushes/Combs
Dust surfaces
Polish wood furniture
Wipe top blades of fans
Clean windows & mirrors
Sweep floor
Mop floor (the cleaning liquids they typically use will be there have a look)
Clean / Tidy bathroom (toilet, tub, shower, sink) empty wastebasket
Fold clothes and put back in the dresser and closet
Iron and hang up clothes/linens
Re-fold linen pantry- but remember how everything was found initially before you remove it (senior may have vision / memory issues)
Clean Kitchen (Wipe counters, cupboards, stove, sink and do the dishes, then put ask where everything goes after the senior wakes up-they will appreciate the effort) **do not reorganize when first meeting a senior
Water plants if needed
Clean dentures
Replenish water glasses / bottle
Check on dehumidifiers- empty water
Check on humidifiers- fill or top up water tank
Replenish and clean pet food areas including any litter that needs changing
Take out garbage, recycling, compost
Wipe down dense traffic areas that are touched by everyone (i.e. door handles, wall near light switches, railings, fridge, cane, walker, wheelchair) with sanitary wipes or a damp, warm cloth 3/4 water to 1/4 bleach
Start preparing for the next meal
Set the dining table for the next meal
Close the shades/blinds if in the evening
Beat small rugs outdoors
sweep outdoor steps if in a home
Rotate the food in the fridge (expiry dates)
Check expiry dates on food items in the pantry
Polish articles (silverware, plates, vases)
Vacuum floor surfaces
Wipe down kitchen appliances

Always keep in mind the safety of the client when making additions or changes and, if you feel either one of them is significant enough then inform the family member in charge before anything takes place.

Sometimes you may find you are stuck in a situation where the information regarding the client is limited, or non existent while providing care and you may not be able to reach the family member in charge each time you need them. Our templates will help in a situation like this, you will have all the necessary info at your fingertips in the senior care profile form on your phone, tablet or computer.

These caregiving situations are what inspired the creation of the home care business templates in the first place. When meeting a new home care client, having a reference at your fingertips to all the family members names, where they live and knowing something about them is crucial. Your new home care client needs to know that you know ‘who’ all the family members are.

Senior Profile Form:

Fall risk assessment form:

The senior care information form contains all the information you will need in order to care for your new home care client(s). This document can be edited, printed out and filled out manually or filled out digitally.

Take initiative with your new home care client and keep safety measures in place

Description of non-medical caregiver services

Companionship services:

Stimulating conversation
Monitor diet and eating
Cook together
Pet care
Check food expiration and rotate the oldest date to the front each visit, throw out expired items
Assist with clothing selection
Assist with walking
Aid with reading
Arrange appointments (medical, beauty and leisure)
Help with the morning routine and wake up
Help with evening routine and tuck in for bed
Write letters and correspondence
Stimulate mental awareness
Assist with entertaining
Answering the door
Pick up papers and books
Monitor TV usage
Demonstrate how the technology works
Plan visits outings and trips
Participate in crafts and activities
Care of houseplants
Play games and cards
Record and arrange recipes
Oversee home deliveries
Supervise home maintenance
Prepare grocery lists
Visit friends
Read religious materials
Record family history

Personal care services:

Bathing
Grooming (Brush hair, cleaning teeth/dentures), flossing, removing and applying make-up, cleaning ears, trimming facial hair, applying hydrating lotion, keep nails clean and cut short, styling hair, shaving for men and women, applying perfume,
Dressing (assists with jewelry, clean prescription glasses, make sure watch is clean and working)
Incontinence

Home helper & homemaking services:

Housekeeping
Laundry (folding and ironing)
Take out garbage and recycling
Change linens and make the bed
Meal planning and preparation
Freezing nutritious meals for future easy use
Assist with pet care (changing litter or pads)
Organize and clean closets
Drop off / Pick up dry cleaning
Make beds
Change linens
Dust all surfaces

Transportation services: *May require commercial liability insurance*

Religious services
Appointments (medical, beauty, leisure)
Sporting events
Shopping and errands
Pick up prescriptions or store items

Alzheimer’s & Dementia care services:

Memory exercise programs
Ensure proper routines
Redirection
Nutrition and hydration

These are all things you can do that will really help the senior and impress upon them that you really present because you care and take pride in your work as a senior care provider.

New Home Care Client