Skip to content

New Home Care Client

Meet a new home care client with confidence! 

market home care business

How to provide excellent service your first few visits with your new home care client

Be respectful towards the client and how to best meet their required care needs

List of things you can try to do that will help the new home care client and impress upon them that you are ready to help  

  • Laundry (clean and dry- hang/dryer)
  • Replenish toilet paper, paper towel, Tissues
  • Change masks and ensure supply of masks is plentiful
  • Check what food is required for next grocery purchase
  • Make note of toiletries that are required
  • Replenish hand soaps and hand towel in bathroom
  • Clean Hairbrushes/Combs
  • Dust surfaces
  • Polish wood furniture
  • Wipe top blades of fans
  • Clean windows & mirrors
  • Sweep floor
  • Mop floor (the cleaning liquids they typically use will be there have a look)
  • Clean / Tidy bathroom (toilet, tub, shower, sink) empty wastebasket
  • Fold clothes and put back in the dresser and closet
  • Iron and hang up clothes/linens
  • Re-fold linen pantry- but remember how everything was found initially before you remove it (senior may have vision / memory issues)
  • Clean Kitchen (Wipe counters, cupboards, stove, sink and do the dishes, then put ask where everything goes after the senior wakes up-they will appreciate the effort) **do not reorganize when first meeting a senior
  • Water plants if needed
  • Clean dentures
  • Replenish water glasses / bottle
  • Check on dehumidifiers- empty water
  • Check on humidifiers- fill or top up water tank
  • Replenish and clean pet food areas including any litter that needs changing
  • Take out garbage, recycling, compost
  • Wipe down dense traffic areas that are touched by everyone (i.e. door handles, wall near light switches, railings, fridge, cane, walker, wheelchair) with sanitary wipes or a damp, warm cloth 3/4 water to 1/4 bleach
  • Start preparing for the next meal
  • Set the dining table for the next meal
  • Close the shades/blinds if in the evening
  • Beat small rugs outdoors
  • sweep outdoor steps if in a home
  • Rotate the food in the fridge (expiry dates)
  • Check expiry dates on food items in the pantry
  • Polish articles (silverware, plates, vases)
  • Vacuum floor surfaces
  • Wipe down kitchen appliances

Always keep in mind the safety of the client when making additions or changes and, if you feel either one of them is significant enough then inform the family member in charge before anything takes place.

Sometimes you may find you are stuck in a situation where the information regarding the client is limited, or non existent while providing care and you may not be able to reach the family member in charge each time you need them. Our templates will help in a situation like this, you will have all the necessary info at your fingertips on your phone, tablet or computer.

These caregiving situations are what inspired the creation of the home care business templates in the first place. 

Take initiative with your new home care client and keep safety measures in place

Description of non-medical caregiver services

Companionship services:

  • Stimulating conversation
  • Monitor diet and eating
  • Cook together
  • Pet care
  • Check food expiration and rotate the oldest date to the front each visit, throw out expired items
  • Assist with clothing selection
  • Assist with walking
  • Aid with reading
  • Arrange appointments (medical, beauty and leisure)
  • Help with the morning routine and wake up
  • Help with evening routine and tuck in for bed
  • Write letters and correspondence
  • Stimulate mental awareness
  • Assist with entertaining
  • Answering the door
  • Pick up papers and books
  • Monitor TV usage
  • Demonstrate how the technology works
  • Plan visits outings and trips
  • Participate in crafts and activities
  • Care of houseplants
  • Play games and cards
  • Record and arrange recipes
  • Oversee home deliveries
  • Supervise home maintenance
  • Prepare grocery lists
  • Visit friends
  • Read religious materials
  • Record family history

Personal care services:

  • Bathing
  • Grooming (Brush hair, cleaning teeth/dentures), flossing, removing and applying make-up, cleaning ears, trimming facial hair, applying hydrating lotion, keep nails clean and cut short, styling hair, shaving for men and women, applying perfume,
  • Dressing (assists with jewelry, clean prescription glasses, make sure watch is clean and working)
  • Incontinence

Home helper & homemaking services:

  • Housekeeping
  • Laundry (folding and ironing)
  • Take out garbage and recycling
  • Change linens and make the bed
  • Meal planning and preparation
  • Freezing nutritious meals for future easy use
  • Assist with pet care (changing litter or pads)
  • Organize and clean closets
  • Drop off / Pick up dry cleaning
  • Make beds
  • Change linens
  • Dust all surfaces

Transportation services: *May require commercial liability insurance*

  • Religious services
  • Appointments (medical, beauty, leisure)
  • Sporting events
  • Shopping and errands
  • Pick up prescriptions or store items

Alzheimer’s & Dementia care services:

  • Memory exercise programs
  • Ensure proper routines
  • Redirection
  • Nutrition and hydration

These are all things you can do that will really help the senior and impress upon them that you really present because you care and take pride in your work as a non-medical care provider.

More information on ‘How to Start a Home Care Business’

Home Care Provider Business Start-Up Pack

Home Care Agency Administrative Template Shop

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close